Help
How can we help?
Guides
Painting and brushes
Will my brushes look exactly the same?
- Most do. Some brushes rely on built-in shapes we can’t include; Pinxa swaps in its closest match and tells you which ones before importing.
Do I need an S Pen?
- Any stylus with pressure works best. You can paint with a finger, but fingers navigate by default.
Is Pro a subscription?
- No. Pro is one payment through Google Play. Only Cloud is monthly, and it’s optional.
Can I open my old artworks?
- Yes. Pinxa opens .procreate and .psd files, with layers kept where the format allows.
Plans and billing
How do I pay?
- All purchases go through Google Play, using the payment method on your Google account. We never see your card details.
Can I get a refund?
- Google Play handles refunds. You can request one in your Play order history, and we’ll help if you write to us.
What happens if I cancel Cloud?
- Your artworks stay on your devices. Cloud copies remain downloadable for 90 days, then we delete them.
Do prices include VAT?
- Yes. Google Play shows the final price in your local currency, including VAT where it applies.
Is Pinxa free?
- Yes. Pinxa is a free download with the full brush engine, brush import, layers and PNG and JPG export. Pinxa Pro is a one-time €14.99.