Help

How can we help?

Guides

Painting and brushes

Will my brushes look exactly the same?

Most do. Some brushes rely on built-in shapes we can’t include; Pinxa swaps in its closest match and tells you which ones before importing.

Do I need an S Pen?

Any stylus with pressure works best. You can paint with a finger, but fingers navigate by default.

Is Pro a subscription?

No. Pro is one payment through Google Play. Only Cloud is monthly, and it’s optional.

Can I open my old artworks?

Yes. Pinxa opens .procreate and .psd files, with layers kept where the format allows.

Plans and billing

How do I pay?

All purchases go through Google Play, using the payment method on your Google account. We never see your card details.

Can I get a refund?

Google Play handles refunds. You can request one in your Play order history, and we’ll help if you write to us.

What happens if I cancel Cloud?

Your artworks stay on your devices. Cloud copies remain downloadable for 90 days, then we delete them.

Do prices include VAT?

Yes. Google Play shows the final price in your local currency, including VAT where it applies.

Is Pinxa free?

Yes. Pinxa is a free download with the full brush engine, brush import, layers and PNG and JPG export. Pinxa Pro is a one-time €14.99.